Privacy Policy & Cookie Usage

PRIVACY POLICY & COOKIE USAGE

GDPR Policy

With the implementation of the General Data Protection Regulation (GDPR) effective from May 25, 2018, it is essential to clarify the information we collect about you and the reasons behind it.

When we collect your data:

  • When you create an account with us online or in-store
  • When you visit our website and use your account to place an order
  • When you engage with us on social media
  • When you make a complaint to us
  • When you enter competitions or sign up for arranged rides & demo days
  • When you review our products & services
  • When you give a third party permission to share the information they hold about you with us

What do we collect: CAWPINK will act as the 'Controller' of the personal data you provide. We collect only basic, personal data, including but not limited to:

  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Your order history
  • Information on how you accessed our website through a third party
  • Cookie information from your PC
  • Your social media name if you chose to contact us via this platform

How & why do we use your information:

We are committed to protecting your privacy and only use the information we hold about you in accordance with the General Data Protection Regulations. We will not collect any personal data from you that we do not need to provide and oversee this service to you. No third parties have access to your personal data unless the law allows them to do so.

  • Your information is primarily used to process your order. If your order is to be delivered, we will share your name and address details with our courier company.
  • If you have chosen to place an order for a dropship product, we will share your order delivery information with that supplier for dispatch.
  • Your details will be shared with the relevant authorities in cases of fraud or theft.
  • Your details will be used to contact you regarding surveys and feedback to help improve our service.
  • Your information is used to provide you with marketing information about our content, products, and services. You may opt out at any time.
  • Your details will be used to send you communication required by law, such as updates to our privacy policy or important warranty and recall information.

This website uses cookies to ensure you get the best experience and may be used for ad personalization.

How we protect your information:

  • Our website is secured by “https” technology.
  • We do not store any card details; they are held and processed by our third-party providers, Sage Pay & PayPal.
  • Customer accounts in-store cannot be accessed by anyone who does not need to access them for transaction purposes.

How long we keep your information: We will never keep your information longer than necessary. Order details will be kept on file indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should warranty or recall issues arise.

Your rights regarding your information: Under GDPR, you are entitled to:

  • Access the personal details we hold about you within 30 days of your request.
  • Correct incorrect, incomplete, or outdated data.
  • Request the cessation of specific direct marketing.
  • Withdraw your consent to us holding your data at any time.
  • Be notified of any data breaches. In the unlikely event of this happening, you will be informed as soon as possible.

For requests or complaints, contact our Data Protection Officer: Data Protection Officer CAWPINK ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, KLN, HONG KONG Email: info@cawpink.com

If you are dissatisfied with our responses, you have the right to complain to the Information Commissioner’s Office (ICO).

OUR WEBSITE COOKIES POLICY

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognize you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

COOKIES

When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognize your device so you don't have to give the same information several times during one task
  • Recognizing that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

OUR USE OF COOKIES

When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.